Welcome to the Online Crystal Palace Ticket Office.
Who can purchase tickets?
Tickets for our home Premier League matches are sold to season ticket
holders and paid members. Away Premier League matches are sold to
season ticket holders and members based on number of Loyalty Points
which will be split into phases, further details will be published once
the match is on sale. Tickets can be booked by logging into your
account at www.cpfctickets.com, in person at the Box Office, or by
calling the Ticket Line on 08712 000 071 (calls to this number are
charged at 10p per minute plus network charges).
How do I become a member?
We have a variety of memberships available to suit all requirements
starting at just £25, please go to www.cpfctickets.com/memberships.aspx
for further information.
Why do we grade matches by A & B & A+?
Every match played at Selhurst Park is graded as an A, B or A+ game,
the grade of each match is selected based on distance and demand and
the grading is used to allocate the ticketing sales process of the
What is the A + B Policy?
When purchasing any "A+" grade match ticket, a "B" grade match ticket
must be purchased at the same time. So as an example, when you purchase
a Tottenham match ticket, you must also purchase a ticket for at least
one of the category B games.
Tickets are only on sale to season ticket
holders and paid members.
In the initial phase of ticket sales, members/Season Ticket holders
will be limited to one guest ticket for each home match, this may be
subject to change please see the match detail for further information
Can I choose my seat for away fixtures?
Unfortunately, we cannot choose seats, we are selling tickets on behalf
of the other club so we must abide by their selling rules. However, if
you have any concerns or special requirements please contact the box
office and we will always try to help you.
I am having trouble purchasing tickets online?
If you need help with your online transaction at any stage please call
our Ticket Office on 08712 000071 (Mon - Fri 8.30am - 5pm, Calls to
this number are charged at 10p per minute plus network charges) or
alternatively you can pop into the box
office located within the club shop at Selhurst Park.
I purchased tickets but have not yet received them?
Email us at
email@example.com for information on your order or any
I am disabled and would like to book a ticket?
If you have any disabled access requirements please contact our
Disabled liaison Co-Ordinator Pam Groves on 020 8768 6080 between
8.30am and 5pm, Monday to Friday, or email firstname.lastname@example.org
Can I buy tickets for my friend and family?
If you frequently buy tickets for more than one person you can
activate, create or add other accounts to your Friends and Family list,
this will simplify the booking process and ensure that all of your
guests can gain loyalty points.
Who qualifies for a concession ticket?
Concession ticket prices apply to the following categories: Juniors (Supporters aged under 18)
Under 10's Season Tickets (Available in the Family Zones only)
Seniors (Supporters aged 65 and over)
Young Adults (18-21)
Full Time Students (Must have a valid NUS or Student Card)
Some concessions that aren't generally age related (for example student
tickets) need to be validated and activated by a member of our team
before you can access relevant discounts online, please visit the box
office to obtain proof of eligibility. Please note that concession
discount amount may vary depending on age.
The match I have tickets to has been moved/postponed?
In the event of a postponement the ticket/s will be valid for the
rearranged match but refunds will be considered only if the ticket is
returned to the Ticket Office no later than 24 hours before the kick
off of the match. No refund will be given until the rearranged date has
been confirmed. In case of abandonment please wait for official Club
official announcement regarding refund eligibility. Any ticket is only
valid if presented complete. It is the responsibility of the ticket
holder to ascertain the date and kick off time of any rearranged and/or
Can I get a refund on my ticket if I change mind?
All match and season tickets are non-refundable, however in exceptional
circumstances the club may accept a refund request. To request a refund
the match ticket(s) must be returned to the box office no later than 24
hours prior to the fixture, with a covering letter explaining the
What are loyalty points?
The club award loyalty points on all club shop purchases and
ticketing purchases, these points are then used to prioritise away
Please visit our website for point value and who can generate points or
see the Loyalty points FAQs by clicking HERE
My season card/match ticket is lost/damaged what can I do?
If you're experiencing an issue with your season card or match ticket,
please report it to the Box Office at your earliest opportunity. We
charge a £3 reprint fee for all lost tickets and up to £20 for season
cards. If your tickets or season card has been stolen and you provide
us with the crime reference number, we will not charge for a
My address or contact details are out of date, how do I
This can be done by logging into your online account at
www.cpfctickets.com. If you select "My Account", then "Your Details",
you can enter the new details here. We can also update your details via
email. To do this, please email your name, Client ID, and new details
, and we will update your information. If
updating your address in person, please either bring a driver's license
with your new address on it, or a utility bill with this address.
Please note, this cannot be updated by phone.
How can I contact the club?
Ticket Office Opening Times:
Monday to Friday: 9.00am to 5.30pm
Non-match Saturdays 9.00am to 5.30pm
Match Saturday: 9.00am to 3.00pm and 1/2 hour after game
Night matches: 9.00am to 30 minutes after kick-off and 30 minutes after
Ticket Office - 08712 00 00 71 (Calls to this number are charged at 10p
per minute from a BT landline, and will cost more from mobiles)
Lines are open
Monday to Friday: 8.30am to 5pm
Non-match Saturdays 9.00am to 12.30pm
Main Switchboard: 020 8768 6000
Lines are open
Monday to Friday: 8.30am to 5pm
Match Saturday: 9am until KO
Night matches: 8.30am until KO
Corporate Sales, Hospitality & Sponsorship - 020 8768 6011
Conferencing and Events - 020 8768 6013
Membership - 020 8768 6042
Crystal Palace FC